We at The LinePost Company Ltd are completely dedicated to your total satisfaction and aim to provide the very best on-line shopping service by automating as much as is possible. The result means that you, the customer, will benefit from the continuously up-dated product range and regularly improved system, receiving your order as soon as is possible.
If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
The LinePost Company Ltd
Forge Industrial Estate, Maesteg, Mid Glamorgan. CF34 OAZ United Kingdom
Phone: (01656) 734101 + 733791
Fax: (01656) 736584
Email: support [at] linepost [dot] co [dot] uk
|Making A Purchase|
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept all major credit card payment.
We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, email or over the Internet via our Payment Service Provider Protx.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling|
All orders within the U.K will be shipped either by Royal Mail or via our nominated carrier service.
For Europe and elsewhere please contact us to discuss charges before placing an order.
Please refer to website for all standard UK delivery charges .
If accessory weigh/size exceeds normal accessory delivery costs, we will contact you with a cost estimate.
All orders should be inspected before Signing for.
If any goods arrive damaged it must be noted on the signature strip and pointed out to the courier.
All dimensions stated are nominal values and actual products sizes may slightly vary.
Orders placed Monday to Friday, up to 14:00, will be dispatched the same day, subject to stock availability.
Orders placed outside of these hours will be dispatched on the next working day, subject to stock availability.
All orders are dispatched on a 2 - 3 day delivery service and can be delivered up to 17:30, for the UK.
For Europe and elsewhere please contact us to discuss.
Parcels do sometimes get held up by customs or local post offices so please allow a few extra days for delivery before contacting us.
Orders dispatched via Royal Mail Special Delivery shall require a signature upon receipt of goods. If no signature can be obtained the carrier will leave a card and it will be the purchasers responsibility to contact the carrier company to arrange collection or redelivery.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK, 20.0% VAT will be added.
We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
|Credit Card Security|
All transaction information passed between our website and the Payment Service Provider, Protx, is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from Protx are signed using MD5 hashing to prevent tampering.
You can be completely secure in the knowledge that nothing you pass to the Protx servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
We know of no documented cases of credit card fraud using our shopping system over the Internet.
Encryption & Data Storage
Once your credit card information is on the Protx system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data held is extremely secure and is regularly audited by the banks and banking authorities to ensure it remains so.
No individuals within Protx or employees of The Linepost Company Ltd are able to decrypt transaction information or cardholder data. The system only allow access to the most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even from our own employees because our systems never display the full card numbers, even on administration screens.
If you would like to learn more information about our Payment Service Provider then please follow the link below:
We want you to be pleased with your purchase. If, for any reason, you are not completely satisfied, please return it to us within 28 days for a prompt refund or replacement. We do ask that products be returned in an unused condition, in original packaging and complete with the original receipt / invoice.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on (01656) 734101 + 733791 (International +44 (01656) 734101 + 733791) or fax us on (01656) 736584 or write to us at Forge Industrial Estate, Maesteg, Mid Glamorgan. CF34 OAZ United Kingdom
The LinePost Company Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
We may also add your email address to our mailing list which we use to send occasional emails relating to special offers/ new products etc. We do not let anybody else use this list, not will we ever give any third party any access to it in the future. All promotion emails we send out have the option to unsubscribe to the list if you wish.
If you wish to cancel your order and return your goods please advise us by e-mail within 48 hours of receipt. The product must be returned to us within 14 days of the order being placed, in a re-saleable condition, unused, unmarked and in original unmarked packaging. It is the responsibility of the customer to return the item and ensure the package has been reasonably protected in return transit. We will refund the full amount excluding our original haulage or postage charges, receipts will available.
We recommend that you use a recorded-delivery service. Note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error. You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). When we receive the goods with the notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.
Once you have notified us that you are cancelling your contract, any relevant sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order, provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
Goods should be returned in their original packaging, unused, with your returns number clearly marked on the parcel
This does not affect your consumer statutory rights.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm