What are the website’s terms and conditions?

This page provides information about who we are and the legal terms and conditions that may apply to your use of linepost.co.uk and any product or service you order from us.


We at The LinePost Company Ltd are completely dedicated to your total satisfaction and aim to provide the very best on-line shopping service by automating as much as is possible. The result means that you, the customer, will benefit from the continuously up-dated product range and regularly improved system, receiving your order as soon as is possible. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
The LinePost Company Ltd, Forge Industrial Estate, Maesteg, Mid Glamorgan, CF34 OAH.

United Kingdom
Phone: (01656) 736406
Email: support [at] linepost [dot] co [dot] uk


The Website Terms apply to your use of the Linepost website (the “Website”) and to any order you place on the Website. The Website Terms apply regardless of how you access the Website, including any technologies or devices by which Linepost Ltd makes the Website available to you at home, or on the move.
You must read these Website Terms carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using, registering with, or placing an order on the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, please do not use this Website.

All legal notices on this Website which relate to your use of the Website together with all applicable terms and conditions and our Privacy Policy govern your use of this Website.

You may only use this Website for lawful purposes and you may not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else’s enjoyment of the Website.
You may not, without our prior written consent, copy, reproduce, crawl, frame, republish, download, print, post, distribute, re-post, broadcast, record, transmit, edit, communicate to the public, link to, deep-link into, or distribute in any way the web pages or materials on the website or the computer codes or elements comprising the Website other than solely for your own personal or internal business use. You may not use the content of the Website for any commercial purposes whatsoever.

Except where otherwise specified on this Website, the materials on this Website are displayed solely for the purposes of promoting Linepost Ltd products and services available in the UK. However Linepost Ltd may accept orders for delivery to locations outside of the UK subject to customs, legal, regulatory and certain practical restrictions. Those who choose to access this Website from locations outside the UK or place orders for delivery to locations outside the UK are responsible for compliance with local laws if and to the extent local laws are applicable.

All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to Linepost Ltd.Your use of the Website and its contents grants no rights to you in relation to our intellectual property rights, or that of third parties, in the Website or its contents. By submitting information (other than your personal data), text, photos, graphics or other content to the website you confirm that you have the right to use the same and grant us a right to use such materials at our own discretion (with or without accreditation) in any media including, without limitation, to edit, copy, reproduce, disclose, post and remove such materials from the website.You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.


Please read and understand the below before providing a product review posting or any other user generated content on our Website or social media sites.

Ownership of Submissions
Other than personal data all comments, blogs, feedback, suggestions, questions, ideas, artwork, images, product or marketing ideas and any other submissions disclosed, submitted or offered to Linepost Ltd on or through the website or otherwise disclosed, submitted or offered by you (collectively, “Submissions”) shall become and remain the property of Linepost Ltd once submitted. You must comply with the content standards set out in these terms. You warrant that you own or have the right to use any Submissions and that your Submissions will comply with these standards and guidelines.

Social networking sites
These terms also govern any Submissions you make on any Linepost Ltd related third party website or page such as our Facebook page, Twitter, Pinterest, YouTube or social networking site. All comments, images, videos and any other type of material posted on any third party social networking site do not necessarily reflect the opinions or ideas of Linepost Ltd or its employees and Linepost Ltd is not responsible for any such content. In any event, all material posted on any third party social networking site must comply with these terms and the third party social networking sites’ Terms of Use, as applicable.

Intellectual Property Rights
A disclosure, submission or offer of any Submissions and your agreement to these terms and conditions shall constitute an assignment to Linepost Ltd of any intellectual property rights. Whenever you make use of a feature that allows you to upload material to our site, including questions, or to make contact with other users of our site or to make Submissions on any Linepost Ltd related third party website or page, you must comply with the content standards set out below and these terms. Any third-party advertising on Linepost Ltd pages of third party social networking sites are not the responsibility of, or endorsed by Linepost Ltd. All rights, including copyright on Linepost Ltd pages are owned by or licensed to Linepost Ltd. Any use of any Linepost Ltd social networking pages or their contents, including copying or storing them in whole or in part, other than for your own personal, non-commercial use is prohibited without the permission of Linepost Ltd. By making a Submission you confirm that the Submission is your own and that the content does not infringe the material, trade marks or intellectual property of others.

Accuracy of content
To the extent permitted by applicable law, Linepost Ltd disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party.
The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of Linepost Ltd or any of its group companies.

Damage to your computer or other device
Linepost Ltd uses reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law, Linepost Ltd shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.

Links to other websites
From time to time we may place links on this Website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Except where required by applicable law, Linepost Ltd cannot accept any liability in respect of the use of these websites.

Exclusions of liability
We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these Website Terms or your use of the Website.

Password/account security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Linepost Ltd shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

These exclusions shall be governed by and construed in accordance with British law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Nothing in these Website Terms shall exclude or limit our liability for personal injury or death caused by our negligence. In addition, these Website Terms shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.

Other legal notices
There may be legal notices on other areas of this Website which relate to your use of the Website, all of which will, together with these Website Terms govern your use of this Website.

Third party rights
Only you and Linepost Ltd shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

Entire Agreement
These Website Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

Law, jurisdiction and language
Any matter that arise out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.

Changes to these Website Terms
We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.


These general terms and conditions of sale (“General Terms and Conditions of Sale”) apply to any order you place through linepost.co.uk  (the “Website”). These General Terms and Conditions of Sale apply regardless of how you access the Website, including via any technologies or devices by which Linepost Ltd makes the Website available to You at home or the move. You must read these General Terms and Conditions of Sale carefully. By placing an order through the Website, you confirm that you have read, understood and agree to these General Terms and Conditions of Sale in their entirety. If you do not agree to these General Terms and Conditions of Sale in their entirety, you must not order any product or service through the Website.

Placing an Order
Making a purchase could not be easier…

    Just browse our store, and add any items that you wish to buy into the shopping cart.
    After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
    We accept all major credit card payment.
    You may send your credit card information via phone, fax, email or over the Internet via our Payment Service Provider Sagepay.
    When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us.
    We will indicate acceptance of your order and hence a contract between us when you receive an acknowledgement.

We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling
All orders within Mainland UK will be shipped either by Royal Mail or via our nominated carrier service. Please refer to website for all standard UK delivery charges.

Delivery Outside of Mainland UK
For Delivery to The Highlands & Islands of Scotland, Northern Ireland, Isle of Man, Isle of Scilly and Isle of White please call for a Quotation.

For Europe and elsewhere out of the UK please contact us to discuss charges before placing an order.

If accessory weight/size exceeds normal accessory delivery costs, we will contact you with a cost estimate.

  • All orders should be inspected before Signing for.
  • If any goods arrive damaged it must be noted on the signature strip and pointed out to the courier.
  • All dimensions stated are nominal values and actual products sizes may slightly vary.

Delivery Schedule
Orders placed to Mainland UK during normal working hours Monday to Friday are dispatched the next working day subject to stock availability. Orders placed outside of the normal working hours will be dispatched within 24/48 hours. All Line Post orders will be acknowledged giving a specific delivery date and can be delivered up to 1730 in the UK.

For Delivery to The Highlands & Islands of Scotland, Northern Ireland, Isle of Man, Isle of Scilly and Isle of White please call for a Quotation and Delivery Schedule. 

Below is a delivery schedule (guide only) for reference:

Postcode delivery
Europe and elsewhere please contact us to discuss. Parcels do sometimes get held up by customs or local post offices so please allow a few extra days for delivery before contacting us.

Orders dispatched via Royal Mail Special Delivery shall require a signature upon receipt of goods. If no signature can be obtained the carrier will leave a card and it will be the purchasers responsibility to contact the carrier company to arrange collection or re-delivery.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
For orders made from the UK, 20.0% VAT will be added. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.

Credit Card Security
All transaction information passed between our website and the Payment Service Provider, Sagepay, is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from Sagepay are signed using MD5 hashing to prevent tampering.You can be completely secure in the knowledge that nothing you pass to the Sagepay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.We know of no documented cases of credit card fraud using our shopping system over the Internet.Encryption & Data Storage

Once your credit card information is on the Sagepay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign’s Global Root certificate, making them all but impossible to extract. The data held is extremely secure and is regularly audited by the banks and banking authorities to ensure it remains so.Employee Access
No individuals within Sagepay or employees of The Linepost Company Ltd are able to decrypt transaction information or cardholder data. The system only allow access to the most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even from our own employees because our systems never display the full card numbers, even on administration screens.

If you would like to learn more information about our Payment Service Provider then please follow the link below:

We want you to be pleased with your purchase. If, for any reason, you are not completely satisfied, please return it to us within 28 days for a prompt refund or replacement. We do ask that products be returned in an unused condition, in original packaging and complete with the original receipt / invoice.

Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on (01656) 736406 (International +44 (01656) 736406) or fax us on (01656) 736584 or write to us at Forge Industrial Estate, Maesteg, Mid Glamorgan. CF34 OAH United Kingdom.

Returns Policy
If you wish to cancel your order and return your goods please advise us by e-mail within 48 hours of receipt. The product must be returned to us within 14 days of the order being placed, in a re-saleable condition, unused, unmarked and in original unmarked packaging. It is the responsibility of the customer to return the item and ensure the package has been reasonably protected in return transit. We will refund the full amount excluding our original haulage or postage charges, receipts will available.We recommend that you use a recorded-delivery service. Note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error. You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). When we receive the goods with the notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.Once you have notified us that you are cancelling your contract, any relevant sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order, provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.Goods should be returned in their original packaging, unused, with your returns number clearly marked on the parcelThis does not affect your consumer statutory rights.Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

PART D: Privacy and Cookie Policy
Our Privacy and Cookie Policy explains what personal information we collect about you when you use the Website, and you can view our Privacy and Cookie Policy here.

Please note that when you agree to these Website Terms you shall be deemed also to have read, understood and agreed to our Privacy and Cookie Policy in its entirety.